Shipping is always free, Worldwide. Every shipping is insured and tracked, for free. We take care for the security of your new Jewels!
Processing can take up to 7 Business days after receiving full payment.Please, give us time to make your personalized, unique Jewels.
When your order is shipped, you will receive an email indicating that your order is on it’s way.
If you order different items, they may come in separate shipments but still within estimated delivery times. There will never be extra shipping fees in this scenario. We thank you for your patience and understanding.
Estimated delivery time: 12 – 20 Business Days (US)
Estimated delivery time: 7 – 20 Business Days (UK)
Estimated delivery time: 12 – 40 Business Days (Rest of World)
**Please note: When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This is out of our control.
**If you ordered Multiple different items they may come in on separate shipments but still within the estimated delivery time, there is no additional shipping fee if this happens.
If you have any questions about your order, please contact:
Please include your order ID
We ship items as quickly as possible, usually within 24 hours. If you need to cancel your order, please notify us ASAP. If the item has shipped, we will not be able to cancel your order.
Returns/Exchanges/Cancellation can be directed to:
You will receive a response within 24 hours of your email.
Package Not Delivered Because Wrong Address Was Entered or Customer Wasn’t Available For Delivery
Here at J&S we take price in processing and shipping your orders as fast as possible. While most of our customers appreciate it, this also means that you have to notify us of any errors or changes in your address within 24 hours of placing the order.
We are NOT responsible for orders returned because of a wrong address. We are also NOT responsible for orders not received because the customer wasn’t available for delivery. If the tracking information shows the item has been Delivered, we treat the item as such.
In these cases, we encourage you to work with your local post office to retrieve your package. Unfortunately, we cannot communicate with the post office and/or other organizations on your behalf.
In certain cases we may attempt to mitigate the situation by offering you a replacement product at a discounted price; this will be determined on a case by case basis.